Privacy Policy

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OUR CONTACT DETAILS

Lucy Screen

Cosmic Dog Gear

Highley, Bridgnorth, Shropshire, UK, WV16 6HZ

07454 974481

cosmicdoggear@gmail.com

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Addresses relating to delivery of orders
• Bank details for online store orders

HOW WE GET PERSONAL INFORMATION AND WHY WE HAVE IT

All of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide products bought on our store or in person

We use the information that you have given us in order to create and provide products that you have purchased or intend to purchase.

We do not share this information with any other individuals that do not relate to the production and delivery of Cosmic Dog Gear products.

Personal identifying information including your name, address, contact number and email address are shared with the relevant courier that will deliver your order.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting Cosmic Dog Gear.
• We have a legitimate interest.
• We need it to perform product deliveries.
• We need it to take payments for orders.

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored by the website host, not by Cosmic Dog Gear.

Your personal identifying information is securely stored on the website host's 'orders' section.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us on 07454 974481 or cosmicdoggear@gmail.com if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at cosmicdoggear@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

08/12/2024